FAQ

How far ahead should I reserve my rentals?


As soon as you have a venue and date scheduled! Booking as early as possible gives you the advantage with more pieces available. We are first come, first served with a deposit and contract.




How do I reserve my rentals?


Let's curate your collection! Start by browsing through our inventory of hand-picked items. Put a list together and email it over or give us a ring and we'll confirm availability for your date and get the ball rolling on reserving them. If you’re not sure what you need, drop us a line! We can walk through a consultation over the phone or set up an in-person consultation! We require a 50% non-refundable retainer deposit to secure your items and event date along with a signed contract. The remaining balance will need to be paid 30 days prior to your event.




What if I don't find the item I'm looking for on your website?


If you are looking for something in particular, send us an email, we may already have what you are looking for or are able to track it down! We are seasoned gatherers, so chances are if you can describe it or have a photo of it, we can source it for you. Also, we may have the piece in our inventory but it has yet to be photographed and uploaded to the website.




Where will Festoon deliver?


Festoon is proud to serve the big beautiful state of Texas. While we primarily work out of the Greater Austin / Texas Hill Country Region, if you've got a great venue in west Texas or a beach wedding down on the coast, we say no problem. Contact us for more info!




Do you deliver? If so, what are your delivery fees?


Yes we do deliver! Our delivery fee is based on distance traveled and the size of your order. All items will be delivered and placed as directed at the time of delivery. Fees are as follows: Delivery: Festoon is happy to deliver your goodies to your location and pick them up after the event. Any order that includes delivery can expect us to deliver your rentals within the window of time provided to us by you, staging your pieces if requested, and pick up at the end of your event (or day following). Delivery fees vary based on your location and labor requirements/order size. Please contact us for a delivery quote for your rentals. Will Call Pick-up: We are currently offering Will Call Pick Up with no fee! Will Call is available for small details, dishes + tabletop, signage, textiles and games only. All other items require delivery service. Will Call Pick-up orders must be transported in an enclosed vehicle. That being said, we strongly suggest you opt for delivery as it will provide you with peace-of-mind during preparations on the day of your event as well as ensuring you won’t be charged for items damaged during transportation. Styling Fee: Having unique pieces at your event can really embellish the day and adding all of the bells and whistles will make it your own, but sometimes there is little or no time for our clients to set them up on their day. If you have a vision that you need help pulling together on the day of, we can help design and style and take that part of your busy day off of your plate. Styling services are $150.00 per hour (includes 1 assistant and 2-hour minimum). Additional Fee: Long distance delivery may incur a travel fee. Please contact us for a custom delivery fee.




Do you have a minimum for rental orders?


We have currently removed the rental minimum for Will Call items. Pick up and return are by appointment only and must be scheduled and approved. For delivery, we have a minimum of $200 for the Central Texas area. Our minimum rental fee beyond Central Texas within Texas is $1500.00. This does not include the delivery fee. We will consider deliveries beyond the Texas state line, so feel free to contact if your location is not listed above. Please contact us for a custom quote!




Can we set up a meeting to discuss my event and view rentals in person?


We LOVE meeting our clients and with vendors! Please contact us to set up a time to meet, chat, and figure out how we can make your event as amazing as you!




How does payment work?


We require a 50% non-refundable deposit to reserve your rental collection for your date. Your final payment is due 30 days prior to your event.




What happens if a spill on one of the rentals happens during my event?


Accidents happen no matter how careful we are. We treat all of our furniture to help prevent staining and most accidents are able to be taken care of during our routine cleaning. For any spills or stains that require professional cleaning, will will only bill for those services. For any items that are unrepairable or (heaven forbid) unreturned, you will be charged at 3x the daily rental rate. At the time you book your rentals, we require a credit card to be kept on file for damages. All that being said, please treat our rentals as though they were your own cherished pieces.




Can I change my order after I book?


We understand when booking in advance, the vision for your big day may change. As long as the pieces are available, you are welcome to change your order for items equal to or greater than your original order.




What if I need to cancel my order?


You can cancel your order up to 30 days prior to your event date and the remaining balance due will be waived. An event cancelled less than 30 days before your event date will be charged in full. The 50% deposit placed at contract signing is non-refundable. If you need to simply change the date of your reservation, we will make every effort to make the change, provided all rentals on your order are still available for your date.




I'm a photographer interested in using some of your pieces for a photoshoot. Is this a possibility?


Absolutely! Please contact us with your date/time frame and wish list and we’ll send you a special discounted quote for your shoot. If you’re a photographer looking to do a styled photo shoot with other event industry professionals, we are always up for supplying goodies for the shoot subject to our availability. Contact us with the details of your shoot and your vision and let’s make some magic happen!





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