How far ahead should I reserve my rentals?
As soon as you have a venue and date scheduled! Booking as early as possible gives you the advantage with more pieces available. We are first come, first served with a deposit and contract. We usually have clients signing contracts about 6 months to 1 year prior to their event date.
How do I reserve my rentals?
Let's curate your collection! Start by browsing through our inventory of hand-picked items. Put a list together and email it over or give us a ring and we'll confirm availability for your date and get the ball rolling on reserving them. If you’re not sure what you need, drop us a line! We can walk through a consultation over the phone or set up an in-person consultation! We require a 50% non-refundable retainer deposit to secure your items and event date along with a signed contract. The remaining balance will need to be paid 30 days prior to your event.
What if I don't find the item I'm looking for on your website?
If you are looking for something in particular, send us an email, we may already have what you are looking for or are able to track it down! We are seasoned gatherers, so chances are if you can describe it or have a photo of it, we can source it for you. Also, we may have the piece in our inventory but it has yet to be photographed and uploaded to the website.
Where will Festoon deliver?
Festoon is proud to serve the big beautiful state of Texas. While we primarily work out of the Greater Austin / Texas Hill Country Region, if you've got a great venue in west Texas or a beach wedding down on the coast, we say no problem. Contact us for more info!
Do you deliver? If so, what are your delivery fees?
Do you have a minimum for rental orders?
We have currently removed the rental minimum for Will Call items. Pick up and return are by appointment only and must be scheduled and approved. For delivery, we have a minimum of $400 for the Central Texas area. Our minimum rental fee beyond Central Texas within Texas is $3000.00 before tax and delivery. We will consider deliveries beyond the Texas state line, so feel free to contact if your location is not listed above. Please contact us for a custom quote!
Can we set up a meeting to discuss my event and view rentals in person?
We LOVE meeting our clients and with vendors! Please contact us to set up a time to meet, chat, and figure out how we can make your event as amazing as you!
How does payment work?
We require a 50% non-refundable deposit to reserve your rental collection for your date. Your final payment is due 30 days prior to your event.
What happens if a spill on one of the rentals happens during my event?
Accidents happen no matter how careful we are. We treat all of our furniture to help prevent staining and most accidents are able to be taken care of during our routine cleaning. For any spills or stains that require professional cleaning, will will only bill for those services. For any items that are unrepairable or (heaven forbid) unreturned, you will be charged at 3x the daily rental rate. At the time you book your rentals, we require a credit card to be kept on file for damages. All that being said, please treat our rentals as though they were your own cherished pieces.
Can I change my order after I book?
We understand when booking in advance, the vision for your big day may change. As long as the pieces are available, you are welcome to change your order for items equal to or greater than your original order.
What if I need to cancel my order?
Once the contract is signed, any items can be swapped for other items from our rental inventory of equal or greater value. If you prefer to remove an item without substitution from your order, the removed item(s) will be subject to a 20% restocking fee. Cancelled items that fall within 90 days of event date can be removed from the order, but will still be billed in full (to prevent 'holding' in fairness to all of our clients). In the event of a full cancellation, all payments made to date are non-refundable. This includes cancellations due to force majeure/'Acts of God' (including, but not limited to, hurricanes, storms, fires, war, or epidemics).
I'm a photographer interested in using some of your pieces for a photoshoot. Is this a possibility?
Absolutely! Please contact us with your date/time frame and wish list and we’ll send you a special discounted quote for your shoot. If you’re a photographer looking to do a styled photo shoot with other event industry professionals, we are always up for supplying goodies for the shoot subject to our availability. Contact us with the details of your shoot and your vision and let’s make some magic happen!